METER START AND CANCELLATION POLICY:

Driver Delight drivers will wait no more than 20 minutes from the requested trip start time, before they start the trip timer. You may cancel the booking within 45 minutes prior to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 150/- charge if the trip is cancelled thereafter.

PAYMENT

When a trip ends, the Driver Delight driver ends the trip on the Driver Delight Partner app on his mobile device. It then calculates the total fare amount due from You and it appears on the Driver Delight website on your mobile device. You may pay the amount via cash or a variety of online payment options available on the website. Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between You and the payment processor.

RETURN & REFUND POLICY

At Driver Delight, we do our best to ensure that you are completely satisfied with our services. And we are happy to issue a full refund based on the conditions listed below:

Full Refunds Possible If:

The users cancel his ride one hour prior to his requested pick up time.

Partial Refunds Possible If:

The user takes less service hours than requested.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 72 hours.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on contact@driverdelight.com